About the role

– Act as a 3rd line escalation point for complex and critical infrastructure issues and drive them to resolution
– Have extensive experience in supporting complex and wide range infrastructure issues
– Should be self-motivated and can get the job done with minimum supervision
– Perform detailed analysis of the all infra support tickets and produce weekly management report
– Perform root cause analysis and implement service improvement initiatives in order to reduce the support ticket volume and improve the end user experience


– Experience in working with outsource suppliers and off-shore resources
– Technical troubleshooting
– Strong knowledge in Cisco LAN and WiFi
– Strong knowledge in AD and Windows 10
– Windows Servers, File/Print Management
– Office 365, including Outlook and Skype for Business
– basic knowldge of Firewalls and F5 (loadbalancing)
– ITIL foundation or equivalent expeience



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