About the role

The Role:

  • Investigating and making a decision on whether the case is upheld or rejected, in accordance with FCA guidelines
  • Performing redress calculations
  • Working to targets which apply to both the quality and quantity
  • Working with in-house databases and other IT systems
  • To work as part of a team supporting other team members
  • Maintain the required level of technical competence through personal development and training so that you remain aware of company policies
  • Recording complaint details accurately on all relevant systems and databases

What you need:

  • 1 year of experience working within PPI complaints; performing end to end review
  • Experience in performing redress calculations
  • Excellent letter writing skills and the ability to use Microsoft Word and other PC applications
  • Excellent telephone and communication skills and the ability to take ownership of a complaint situation
  • Good organisation skills, effective prioritisation with the ability to communicate effectively, remaining calm when challenged
  • Excellent administration skills with attention to detail
  • Knowledge of complaint handling policies would be an advantage
  • To be flexible and approachable and to be able to work well under pressure
  • To be able to provide and receive constructive feedback in order to improve the level of service


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  • Have you checked that you fulfil the essential criteria of the role?
  • If applicable - do you have the required and specific qualifications for this role?
  • Are you eligible to work in the UK? (If you are unsure about this you can check here)
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  • Please do not apply for this role if:

    • you do not fulfil the essential criteria/required skillsets
    • the pay rate/salary is below your expectations
    • this role is not in your area (if you are unable to commute/relocate).

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