About the role

The Role:

  • Investigating and making a decision on whether the case is upheld or rejected, in accordance with FCA guidelines
  • Performing redress calculations
  • Working to targets which apply to both the quality and quantity
  • Working with in-house databases and other IT systems
  • To work as part of a team supporting other team members
  • Maintain the required level of technical competence through personal development and training so that you remain aware of company policies
  • Recording complaint details accurately on all relevant systems and databases

What you need:

  • 1 year of experience working within PPI complaints; performing end to end review
  • Experience in performing redress calculations
  • Excellent letter writing skills and the ability to use Microsoft Word and other PC applications
  • Excellent telephone and communication skills and the ability to take ownership of a complaint situation
  • Good organisation skills, effective prioritisation with the ability to communicate effectively, remaining calm when challenged
  • Excellent administration skills with attention to detail
  • Knowledge of complaint handling policies would be an advantage
  • To be flexible and approachable and to be able to work well under pressure
  • To be able to provide and receive constructive feedback in order to improve the level of service

Apply

  • Upload your CV (required)
    Accepted file types: pdf, doc, docx.
  • Have you checked that you fulfil the essential criteria of the role?
  • If applicable - do you have the required and specific qualifications for this role?
  • Are you eligible to work in the UK? (If you are unsure about this you can check here)
  • Do you have any pending/current credit issues?

  • Please do not apply for this role if:

    • you do not fulfil the essential criteria/required skillsets
    • the pay rate/salary is below your expectations
    • this role is not in your area (if you are unable to commute/relocate).

    The information you have provided will be processed in respect of the role you have applied for and your information will be retained on our systems after you have progressed through the application process. We will contact you in the future if we feel you are suitable for additional roles. For more information, read our privacy notice

  • This field is for validation purposes and should be left unchanged.