About the role

This role will sit within the front end team.

  • Logging all complaints in a timely manner when they come through
  • Checking all customer information is correct and accurate
  • Collating packs ready to load to the systems for the investigators to pick up
  • Attention to detail and high level accuracy is essential for this role

Essential Skills

  • Good PC and keyboard skills.
  • Excellent ability to follow processes and procedures
  • Excellent personal presentation standards and education level that supports a professional business environment
  • Excellent communication skills, both verbal and written.
  • Ability to use initiative and make sound decisions
  • An excellent eye for detail
  • An ability to work to specific daily volume targets, and quality targets in excess of 98%
  • Excellent standard of literacy and numeracy skills.
  • Experience at problem solving or resolution of complex queries
  • Ability to manage workload
  • PPI industry experience

Person Attributes: 

  • Reliability
  • Adaptability to change
  • Strong time management skills 
  • A can do and proactive attitude
  • Enthusiastic about working as part of a team
  • Driven and self-motivated
  • Sets high standards for self


  • Upload your CV (required)
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  • Have you checked that you fulfil the essential criteria of the role?
  • If applicable - do you have the required and specific qualifications for this role?
  • Are you eligible to work in the UK? (If you are unsure about this you can check here)
  • Do you have any pending/current credit issues?
  • Please do not apply for this role if:

    • you do not fulfil the essential criteria/required skillsets
    • the pay rate/salary is below your expectations
    • this role is not in your area (if you are unable to commute/relocate).

    The information you have provided will be processed in respect of the role you have applied for and your information will be retained on our systems after you have progressed through the application process. We will contact you in the future if we feel you are suitable for additional roles. For more information, read our privacy notice

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